Life in between – 2

We are at the end of lockdown 4.0. Since the anxiety inducing 11 cases of two weeks ago, we have had zero cases for the last few days and no new exposure sites. This is good news even if they don’t all know the chains of transmission of how the Delta variant got out.

But the end of lockdown doesn’t mean the end of restrictions, which makes things hard. The arts have been particularly hard hit again because the restrictions mean theatres can only be partially filled. The Australian ballet June seasons I was so looking forward to have been postponed until later in the year and plans for concerts or other activities are on hold.

In Australia, the effectiveness of the virus suppression strategies means we became a bit complacent about getting tested and vaccinations. The latest outbreak in Melbourne was caused by someone who didn’t get tested and then spread it. That’s not to blame them, I had a cold recently and did not get tested either, but I should have.

Since the outbreak, it been great to see so many people getting tested and lining up for their vaccinations. A stat from one of the pressers the other day was that 1 in 5 40-49 year olds had gotten their first shot, that was within two or so weeks of it being opened up to that group. I’ve now booked in for my second shot.

Brett Sutton the Chief Health Officer for Victoria (who is definitely a doctor) said “there’s no doubt people are over this” and he’s right I think most of us are wearied down to our souls. Lockdowns are hard, the disruption is hard, the anxiety about cases numbers and exposure sites is hard, sickness and death, being bombarded by news and the would have, should have, could have are hard, and we are all so tired.

There are very few people who are thriving at the moment, most are just trying to get through and make sense of what has happened. It’s like we need to stop, take stock and find new ways of being now.

I think back to June last year after the first wave, after the whole of Australia had been in lockdown or 6 weeks and we were all so happy that it was over. It felt like we could just go on as before. But when case numbers started rising in Victoria and second lockdown loomed I got the distinct sense that nothing would be the same, there was no going back to life before.

A year later and the pandemic isn’t over, and a whole bunch of things have now been normalised, like working from home and remote teams. And for a lot of reasons it’s better with flexibility and proper work/life balance that businesses have been dancing around for years.

In my team, a few of us don’t see the necessity of going to the office, we are more productive and work is more enjoyable if we do it from home. And while the pandemic is still swirling around us and people have caring responsibilities it feels like they shouldn’t have too.

The arguments of about a workplace community and culture just don’t seem to cut it as reasons to go back, which is not a reflection on my colleagues because I really like them. Just that while it’s important, I think community has grown in a different way and being online has brought new opportunities, like collaborating with a wider range of people.

For me, the benefits of working from home have outweighed the bad – although it was a struggle to start. I can plan my workday and make time for things that matter to me – like going for a walk or taking a proper break at lunch time. I also have lots of thinking time to plan and make good decisions, which I believe makes me more effective.

There are lots of stories around at the moment about workers reluctance for going back to the workplace. And of course employers want people back. The flash point between workers and their desire for flexibility and organisations need for them to be back in an office is the most obvious example of the way the world has changed because of the pandemic.

We bandy the word apocalypse around a lot without understanding it’s real meaning. Apocalypse in Greek means a revelation of great knowledge. I think the pandemic was an apocalypse and it revealed (and perhaps continues to reveal) so much about how our lives were unsustainable.

One of the ways it did this was to reveal how miserable most of us were about how much time and energy going to a workplace took. My daily commute was usually over an hour each way and regularly more than that, by Friday I was exhausted but of course it was completely normal and part of having a job. Now it  just seems like a waste of time and an energy snapper that polluted the air and made you stressed.

The revelation I had and I think many others as well, is that work while important, a proper work life balance where there is time and energy for the things that matter is more important. Putting work into proper perspective and making it sustainable seems to now be at the forefront of people’s minds. Having the flexibility to make time for things that make life worth living is not just a want it’s a need. And one I hope we can hang onto.

On being a tech librarian

Last week wasn’t great. There were a lot of tech issues that required diagnosing and fixing. Sometimes the solution was to put in a ticket with the vendor, other times I read a bunch of documentation about how google scholar indexes to solve an issue with our old repository that should just be thrown into the sun.

In the middle of all this, there’s the other work I do – managing data and metadata that’s collected about research outputs. This is complex work with multiple people and systems involved. There’s also hard deadlines and time constraints, as this work forms a core of the university’s internal and external reporting functions.

Often these parts of my role sit together uneasily. One requires time, deep thinking, and relationship management and the other quick responses and problem solving skills.

I was talking to a friend about how techie librarians need their own special sort of therapy because we have a lot going on. It requires a level of agility to switch from one task to the other quickly and you always have to be “on” because tech problems don’t happen when it’s convenient. It can be draining.

There is apparently a term for this called context switching. All jobs suffer from context switching – you’re focussed on a task and then you get a ping from a chat message and you lose focus on the task and then find hard to get back to it. Being the systems support person means context switching is an everyday occurrence that can’t be avoided but it also means you’re exhausted and feel like you never get anything done.

An added complexity for me is that I’m not an IT professional or as Lissertations wrote in this piece, “[I’m] too library for the tech staff, too techy for the library”. While coming at things from a different perspective is sometimes a big plus, it also means I don’t have the background knowledge on how a system works. This means I need ask a lot of questions, read documentation, make wrong assumptions before I understand or can fix it.

This can be quite daunting in a world of tech bros who can sometimes be, well, rude. I’m fortunate that the people I work closely with are not but in dealings with the wider IT community sometimes their responses clearly scream “female who doesn’t know what she’s doing”. In such an environment it’s hard to not feel intimidated or embarrassed.

My role wasn’t always as tech focussed as it is now. Last year someone who’s role was front and backend systems administration took a VR and as the person who knows more than others I’ve had to pick up a lot of their work. And while it’s been largely rewarding – I mean I learnt how to use an api – it’s also highlighted how little libraries understand the complexities of technology and how much of this work is under resourced and undervalued.

The recent repository replacement project I was involved with had a core team of three. There was only one person with specialised tech skills, who left before the end of the project. It was also sold to us as connect system A to system B. Never mind that crosswalking took four months with multiple rounds of testing and that the test plans were just made up as we went because only when we got into it did we actually understand all the complexities.

Compare this to another tech project I was involved with on a much smaller scale but run outside the library. This project included scrum masters, business analysts, project coordinators, specialised developers and people’s who’s job it was to create and undertake the testing. I mean it was probably way too many people but that was what was considered necessary.

In my 10 years in libraries there’s been a definite move toward vendor supplied solutions for most library systems. And while there’s nothing inherently wrong with that, it’s given libraries the false belief that systems just run themselves. It’s hidden the complexities of technology and the work of keeping them running.

Systems work is the back of house, under the radar, it leads to good user experiences but it’s not glamorous. No funder is going to open their wallet (or not cut a budget) because I fixed a problem or because someone worked out how to use preferred names in the catalogue. User experience is all well and good but it’s not exactly making headlines (unless you are a systems person and honestly what I’d give for a good user experience in a library catalogue).

Under the circumstances, it’s no wonder libraries are addicted to the bright and shiny things that get them good publicity and make them popular with funders. But what is often forgotten is that for libraries to do the showy things they need good systems and librarians who can make that happen.

More often than not, tech focussed librarians are not invited to have input until the decision is already made. This leaves out important voices that have knowledge and experience, and who understand the long term implications of these decisions.

Libraries need to do better than this. Systems drive libraries and they need to be a focus rather than an afterthought. And systems librarians need to be at the heart of the library knowing their contribution is valued and their voices are heard.